Tour Guides and the Emotional Labour Nexus

The tour guides/emotional labour nexus has only been examined since the mid-20th century and into early 21st century. Members of an overarching tourist guide organisation were interviewed to ascertain whether or not they used emotional as a part interactive interpretation approach with tourists. guides after in-depth engagement literature, so determine if (or did use) in their guided tours. Participants over two-year timeframe at bi-annual symposia held remote isolated locations. A constant comparative analysis was elicit themes, categories collections from data. Some recognise that fact use labour, but it referred other terms. Nevertheless, found successfully willingly (although sometimes unwittingly) by this study.